How does the collection process work?
How does it work? After several payment reminders, do you still have zero on your request? Then let us start the collection process by approaching your customers in a friendly way. We approach this differently, in accordance with the situation and the contact details we have from your debtor, for example by e-mail, SMS or even via Whatsapp or social media. And that does not cost you a cent, because we fully pass on the collection costs to your customer (100% no cure no pay).
Simple payment options for your customer
How does it work? Debtors can log into our debt collection web portal via a smartphone / tablet or computer, after which they have access to the outstanding invoices and associated documentation and correspondence. This way they can easily pay the outstanding collection with iDeal, request an arrangement and even chat with us. It is our experience that if we make it as easy as possible for your customer to pay, they are much more likely to transfer the amount.
We are happy to solve it for you
In more than 90% of the cases we collect the outstanding amount in full (incl. Collection costs) before or during the collection process. Our goal is always to keep your customer relationship as good as possible. But we continue, even when things get very difficult. Then we solve it with payment agreement or payment arrangement and not immediately with heavy guns. Is it not possible in any way to collect the outstanding amount through the collection process? Then we can proceed to a home visit or credit check, and as a final step start a judicial collection procedure.
Always view your file (s)
With our simple online collection web portal you have 24/7 access to your collection process and all documentation. In this way you can follow what we do for you and what the reactions of your customers are at any time, from first telephone call to sent e-mails and other documentation.
Create account for web portal?
Which can! But you can always give us a try by uploading your first overdue invoice here without creating an account. We will then get to work immediately for you. If you are happy with the result, you can always create an account if you are once again facing a closed door with one or more customers.