Receive a letter, what now?
Always first check carefully whether the invoice is correct and whether the invoice has already been paid or not. Have you not yet paid it or did you accidentally forget to pay the invoice? Pay the principal sum including the collection costs as quickly as possible so that the costs do not continue to rise. This is easy via our online payment system.
Online web portal
As a debtor, you can view your online collection file in our online web portal. And through this portal you can also make payments directly. You will find the login details in an E-mail or in a letter that we have sent.
Make a payment arrangement?
If you cannot pay the amount in one go, send us an e-mail with the request for a settlement or request via the online web portal for a payment arrangement that you can certainly fulfill.
Do not agree with the outstanding invoice?
It is also possible that you do not agree with the outstanding invoice, for example because you think that the work has not been delivered properly or if no valid agreement has been concluded. Send an e-mail to us in which you indicate that the claim is wrong or upload this defense in our online web portal. Always keep a copy of your defense and the proof of shipment.
Are you registered with a debt assistance agency?
If you are under administration or if you have been registered with a debt counseling agency, we kindly request you to enter the details of your administrator / counselor on our web portal. We have created a special form for this. Of course you can also send the data by e-mail to our address.