Received letter? Now what?
Pay the bill? Always check first whether the invoice is correct and whether the invoice has already been paid or not. Have you not paid it yet or have you accidentally forgotten to pay the invoice? Pay the principal as soon as possible, including the collection costs, so that the costs do not continue to rise. This can be done easily via our online payment system.
Pay the bill via the online web portal
As a debtor, you can view your online collection file in our online web portal. And you can also make direct payments via this portal. You will find the login details in an e-mail or in a letter we have sent.
Make a payment arrangement?
If you are unable to pay the amount in one go, please send us an email requesting a settlement or request via the online web portal for a payment arrangement that you can certainly keep.
Disagree with the outstanding invoice?
It is also possible that you do not agree with the outstanding invoice, for example because you believe that the work has not been delivered properly or if a valid agreement has not been concluded. Then send us an e-mail in which you indicate that the claim is unjustified or upload this defense in our online web portal. Always keep a copy of your defense and the proof of shipment.
Are you registered with a debt relief agency?
If you are under administration or if you are registered with a debt counseling agency, we kindly request you to fill in the details of your administrator / counselor on our web portal. We have made a special form for this. Of course you can also send the data to our address by e-mail.
