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Debt collection process

Get started with your collection immediately

Starting a debt collection process with us debt collection agency? Debt collection comes from debt collection, to have your outstanding invoices or receivables paid. Thanks to a set route, which makes it easy for your customers to pay.

Choose your collection process yourself

New and unique in the Netherlands!

Compile a debt collection process yourself? This is possible at Credifin Nederland, we understand that every customer is unique. Everyone has their own reasons for starting a collection procedure, whereby everyone also has their own wishes for how the customer in question will be approached. Do you want to keep the relationship with your customer as good as possible or do you opt for a more intensive approach, in which you want to receive your money as soon as possible?

Thanks to our advanced collection system, we are now able to offer the possibility to choose from different collection processes, namely:

Super friendly debt collection process

Your customer will be approached in a friendly and relaxed manner at different intervals by our specially selected most friendly staff. It is in no way indicated that in the absence of payment your customer may face additional costs or legal proceedings. Retaining your customer is central. After receiving the payment, your customer will receive a thank you for the good completion of the case!

  • Great for: Any business where customer retention is central.
  • Duration of the trajectory: approximately 6 weeks *

Regular debt collection process

This is the standard, most chosen collection process. The start of the debt collection process begins in a friendly manner, after which the pressure for payment is increasingly increased during the debt collection procedure, by explaining the consequences and the possible costs of legal proceedings if payment is not made.

  • Very suitable for: Gyms, associations, dentists, web shops, web hosts, garages, services based on subscription forms, VVE, physiotherapists and other service providers.
  • Duration of the trajectory: approximately 6 weeks *

10 day urgent process

This is our most intensive and fastest debt collection process. This debt collection process is very suitable if you need urgent assistance or if you want quick clarity as to whether or not to pay. Your customer will be contacted by telephone within 24 hours after sending the notice of default. Your customer is informed that an urgent procedure has been started, with legal measures being taken if necessary in the short term if no urgent solution is reached.

  • Very suitable for: Larger receivables, where the chance of payment decreases if you wait longer, for example in the event of bankruptcy.
  • Duration of the route: Max. 2 weeks

* Note: If your customer puts up a defense during the collection procedure or if a payment arrangement is made, the process may of course take longer.

Specific wishes?

Credifin Nederland gives you the option of completing programs according to your own wishes. For example, do you want to use the 2020 process, but do not want to let the interest lapse and do you want the debtor to pay in a maximum of 6 months?

Please indicate this when starting the collection process or call us for specific wishes on telephone number 020 345 26 75

Debt collection process: Which means do we use?

At Credifin we believe in a customer-friendly debt collection process. No threatening phone calls or aggressive e-mails, but by enticing your customer (and encouraging) to pay the invoice, in accordance with the situation and the contact details we have of your debtor. We use a Registered Email ™, well-prepared reminders and reminders or text messages to the customer. You can experience that yourself with us in the web portal, as soon as you get started. Curious how we do that?

For this we use, for example:

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Column: 1

  • Registered Email ™
  • SMS
  • Whatsapp

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  • Voice-dialing
  • Sociale media
  • By Phone

Calling Robot

We recently hired a new staff member.

His name is Tom. Tom is a call robot that assists us with calling debtors. With his high-tech Artificial Intelligence training behind him, he can speak to every debtor in a friendly manner and tell them that a claim is outstanding.

Tom can then offer several options to pay. He explains things with endless patience. On request, he can send a text message or a whatsapp with an Ideal link or simply send an e-mail to let the debtor pay. Or transfer to one of our employees if requested.

Your customer can pay quickly and easily

Does the debtor not collect? Then Tom tries again. And again. Without getting tired or cranky. He can even leave voicemails! And this makes collection even more fun and efficient every day.

With our web portal for debtors, we like to make it easy for your customer to pay quickly and safely. With the iDeal button that is available, your customer can make the payment. Would your customer like to pay, but are you unable to do this in one go? No problem, your customer can make a payment proposal in the portal. In addition, we offer your customer the opportunity to chat with us if there are any questions. And just as important, thanks to the web portal and the friendly approach, your good relationship with the customer is not immediately at stake.

24/7 insight

After uploading your invoice, you also have 24/7 online insight into the status and progress. You can easily follow your trajectory, so you know exactly what we are working on at the time. On the basis of the clear workflow, we ensure that you can still get your outstanding invoices paid quickly.

With these clear steps, we ensure a simple and effective online debt collection process. The easiest and fastest way to collect your outstanding invoice. Friendly and compelling enough, with which we have excellent experiences. In fact, some of the first non-paying customers ask us to also collect their invoices for them.

Is there still no direct debit payment?

With us you always use No Cure, No Pay collection. Is it not possible to collect the invoice? Then you don’t pay any costs. You can collect your invoices 100% free of risk.

Start debt collection process

Enthusiastic and do you want to start a process? Create an account within 1 minute and upload your outstanding invoice and we will immediately start working for you.

Tip: prevent the next time that a debt collection process is necessary? With a Credit Check you find out with whom you are going to do business.

Knowing more?

Do you have any questions about the debt collection process?


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Frequently asked questions

View all FAQ's

What is a collection process?

The collection process is the period in which we write to the debtor to pay. The process normally starts immediately on the day of filing the case.

How long does a collection process with a collection agency take?

That often ranges from 1 week to maybe 2-3 months, depending on your customer’s willingness or ability to pay.

If your customer cannot pay immediately, we as a collection agency propose a payment agreement or payment arrangement. We do keep a close eye on your debtor, because ‘a deal is a deal’. If the appointment is not kept, we will immediately follow up.

In more than 90% of the cases we succeed in collecting payment, if this is not the case you can choose to start legal proceedings.

Read more about a judicial collection >

Does the debtor also receive letters by post?

Nowadays almost everyone has an e-mail address of their debtor. The majority of the correspondence of our collection procedures therefore takes place by e-mail. If the debtor does not respond to e-mails and we cannot reach the debtor by telephone, the debtor will also receive a summons by post.

To whom should the debtor pay?

We always ask the debtor to pay to our office. This saves both us and our customers the time and burden of checking payments received and checking whether payments have been received. In addition, we can better monitor agreements and arrangements made in this way. If you nevertheless receive a direct payment, we request that you report this as soon as possible in the file.

Can I maintain contact with my debtor during the collection procedure?

We ask our customers to no longer maintain direct contact with the debtor with regard to the submitted claim from the moment the collection is submitted. In this way we prevent that we communicate via 2 channels, which causes noise. All communication about the case must go through Credifin Netherlands. If the debtor nevertheless contacts the creditor directly, you can refer them to our office.

Are all receivables suitable for a collection process?

In principle, we handle almost all types of claims. Whether it is an unpaid invoice, a loan that has not been repaid or an amount that has been transferred to someone by accident. We are at your disposal if you need to pay (back). When repaying a loan, a signed agreement must be present.

Why Credifin?

  • No subscription or file costs
  • 100% No cure No pay
  • Letter sent to the debtor the next working day
  • Easy upload of your invoices
  • Follow the collection process 24/7 via your online file
  • Unique: Free collection with Registered Email ™

What customers say:

9.4 / 10

249 Reviews

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